Workstations
I created a ticket, when can I expect an answer?
Most, if not all tickets, are answered the same day we receive them. However, depending on our workload, we may not be able to get back to you immediately. But remember, we try to answer every request as fast as we can.
Can I use email to reply to a ticket?
Yes, our helpdesk is able to receive answers to your tickets via email. Whether you are using Outlook, Gmail or any other email client, our helpdesk will be able to handle it.
I see a blue screen, what should I do?
A blue screen means that you should: reboot wait 3 minutes try again
I don't find my answer in the knowledge base, what should I do?
Did you try to search using different search terms? If yes, then you should create a new ticket.
Send a fax with eGoldFax from your email client
You can send a fax via email by following the instructions below: Open a new email message in the TO field add the fax number in this format: 10DigitFaxNumber@egoldfax.com i.e. 3205233801@egoldfax.com (do not include the 1 in front of the 10 digits) Attach a PDF or Word doc. The body of your ...